Refund & Cancellation Policy

At Noboa Tropicals, we want you to feel confident ordering your tropical fruit trees. We carefully select, inspect, and package our plants before shipping, but we also understand that plans can change and live plants sometimes have a rough journey.

Here's what you need to know about cancellations, refunds, and damaged plants.

Pre-Order Cancellations

Changed your mind? No problem!

You can cancel your pre-order for a full refund, including any shipping fees paid, at any time before your order enters shipping preparation.

To request a cancellation, contact us through our Contact Us page with your order number.

Once your order has entered shipping preparation, we can no longer cancel it because live plants are carefully prepared and packaged for transit.

Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

If We Can't Fulfill Your Order

Sometimes circumstances beyond our control, such as supplier issues, import restrictions, or plant availability, prevent us from fulfilling an order.

If we're unable to supply your plant, we'll contact you and offer a full refund for the unavailable item, including any applicable shipping charges, or an alternative if you prefer.

We won't substitute a different plant without your approval.

Damaged Plants & Issues Upon Arrival

We take great care when packing your plants, but shipping live plants comes with some risks.

If your plant arrives severely damaged, in poor condition, or different from what you ordered, please contact us within 24 hours of delivery so we can review the issue promptly.

Please include:

• Your order number.

• Clear photos of the plant, including any damaged areas.

• Photos of the packaging, including the shipping box, if damage occurred during transit.

• A brief description of the problem.

Please keep the plant and packaging until we've reviewed your claim.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate resolution.

The 24-hour reporting period helps us assess shipping-related damage promptly. It does not limit any rights or remedies available under applicable consumer-protection laws.

Normal Shipping Stress

Plants are living things, and travelling in a box can be stressful!

Some temporary drooping, minor leaf loss, or cosmetic leaf damage may occur during shipping. These changes don't necessarily mean your plant is unhealthy.

We encourage you to unpack your plant promptly, give it time to adjust, and follow the recommended care instructions.

Minor shipping stress alone generally does not qualify for a refund.

Returns & Exchanges

Because we sell live plants, we do not accept routine returns or exchanges for change of mind after delivery.

If there's a problem with your order, please contact us rather than shipping the plant back. Unnecessary return shipping can cause additional stress or damage.

We'll review eligible issues individually and work toward an appropriate resolution.

Plant Care After Delivery

Once your plant arrives, its ongoing health depends on factors such as watering, lighting, temperature, humidity, and general care.

We cannot guarantee a plant's long-term survival after delivery or provide refunds for problems caused by unsuitable growing conditions, improper care, or pest exposure after arrival.

This does not affect your rights regarding plants that were damaged, defective, or otherwise not as described when supplied.

Questions or Concerns?

We're here to help!

If you have questions about your order, cancellation, or a plant that arrived in poor condition, please reach out through our Contact Us page.

We appreciate you trusting Noboa Tropicals to bring a little piece of the tropics into your home.